Download the Fault Report form and fill it out in all its parts.
Send it to firstname.lastname@example.org, so we can verify the best way to solve the reported problem.
If a return is actually requested, we will notify you of a Merchandise Return Authorization Number (MRA), to be indicated at the bottom of the Fault Report Form.
You can then proceed with the shipment of the product.
Remember to leave a paper copy of the Fault Report (completed with the MRA-n°) in the package.