Critical issues to solve?<\/h5>
Do you have a problem with a payment system? Call us, we respond quickly and resolve in the shortest time possible, because we know how time is a precious commodity for you.<\/p><\/div><\/div><\/div>[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”grid” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” z_index=”” css=”.vc_custom_1712302031058{background-image: url(https:\/\/www.paytec.eu\/wp-content\/uploads\/2024\/04\/background.png?id=14544) !important;}”][vc_column][vc_column_text]<\/p>\n
Case studies – Here’s how we support you<\/h2>\n
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Case Study 1 – Za Va<\/h6>\n
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A great increase in the reliability of payment systems thanks to Paytec<\/h2>\n
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<\/i><\/span><\/div>The challenge<\/h5>
An incorrect price, a payment system that does not provide the correct change are small inconveniences that happen but which, if neglected, can give rise to a series of significant complications. Za.Va. explains to us that, since they implemented PayTools, Paytec's app for managing payment systems, in their vending machines, the impact of these small but annoying problems has been significantly reduced.<\/p><\/div><\/div><\/div>
<\/i><\/span><\/div>The solution<\/h5>
PayTools reaches its maximum potential when the app is used in combination with the PayCloud platform: in this case the configuration files are transferred directly from the PC to the Cloud, without need for other interventions and without the risk of errors.<\/p><\/div><\/div><\/div>
<\/i><\/span><\/div>A comment<\/h5>
\u201cThe use of the mobile phone for programming is a fundamental plus for us\u201d. \u201cTraditional programmers can be forgotten, break down or require updates, while the mobile phone is always ready and at hand. Even a less experienced colleague learns to use the app in a few moments, and if it encounters an unexpected event, we connect with Teamviewer and support it as if we were there.\u201d<\/p><\/div><\/div><\/div>[\/vc_column_inner][vc_column_inner width=”1\/12″][\/vc_column_inner][vc_column_inner width=”5\/12″][vc_single_image image=”14529″ img_size=”full” qode_css_animation=””][\/vc_column_inner][\/vc_row_inner][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=”” el_class=”caso-2″][vc_column_inner el_class=”custom-box-5″ width=”6\/12″][vc_column_text]<\/p>\n
Case Study 2 – STM Vending<\/h6>\n
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The right payment for each location<\/h2>\n
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<\/i><\/span><\/div>The challenge<\/h5>
STM Vending was the protagonist of an interesting national project throughout Spain, consisting of the installation of over 200 machine stations that dispense illy coffee. These include very different types of locations: modern coffee corners in offices, traditional coffee vending machines also in highly frequented places, in service stations, ... which therefore serve very different audiences, and therefore require a series of differentiated payments systems. The payment solutions offered range from coins, keys and digital payments, often with a combination of multiple methods, to meet the needs of all potential customers and maximize sales.<\/p><\/div><\/div><\/div>
<\/i><\/span><\/div>The solution<\/h5>
In choosing the payment systems for the Illycaff\u00e8 project, STM Vending focused on practicality, first and foremost for the user, because the success of vending firstly depends on satisfying the expectations of its customers. But also ease of use for the operator, reliability and speed. We thus move from the GIODY coin validator, one of the most complete validators currently on the market with integrated PIT key reader, to the OPTO mobile application for more "youthful" contexts or the Vendotek terminal for credit card payments which drives sales in public spaces thanks to the ease and immediacy with which any user can make a purchase.<\/p><\/div><\/div><\/div>
<\/i><\/span><\/div>A comment<\/h5>
\u201cAmong the things I appreciate most about Paytec products is undoubtedly their reliability, the result of many years of presence on the market,\u201d says Manuel Mart\u00ednez, general director of STM Vending. \u201cIn my career I have seen many key systems, many have disappeared and in any case they do not work as they should. Paytec key readers have been on the market for a long time, it gives security because you know it works. Another fundamental aspect is the speed of technical assistance. Nowadays time is of the essence, every issue must be addressed as quickly as possible. With Paytec I have a very efficient communication channel and this really makes a difference in solving and even preventing any problems.\u201d<\/p><\/div><\/div><\/div>[\/vc_column_inner][vc_column_inner width=”1\/12″][\/vc_column_inner][vc_column_inner width=”5\/12″][vc_single_image image=”14566″ img_size=”full” qode_css_animation=””][\/vc_column_inner][\/vc_row_inner][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=”” el_class=”caso-3″][vc_column_inner el_class=”custom-box-5″ width=”6\/12″][vc_column_text]<\/p>\n
Case Study 3 – EOS<\/h6>\n
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Data and collaboration as a key factor for success<\/h2>\n
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<\/i><\/span><\/div>The challenge<\/h5>
The approach of structured companies such as EOS of Izano (CR) is mainly based on correct use of data. Each event relating to the machines represents a fundamental source of information to guarantee a high level of service. Although it requires method and commitment, this is the safest way to work correctly and professionally. Paolo Vezzoli explains: \u201cWhatever happens, I like to understand what the problem is: is it our fault, is it the customer's fault, is someone trying to take advantage? If we have the data, we can verify. Paytec has always been extremely collaborative in this aspect.\u201d<\/p><\/div><\/div><\/div>
<\/i><\/span><\/div>The solution<\/h5>
For years, EOS has relied on the combination Caiman EXE - Coin acceptor in MDB - PayTools to collect this data. Caiman EXE detects all sales events, both with cash and with keys or credit cards, making them available for data exchange with a possible telemetry system. This allows you to have immediate feedback on the distributor's activity and to always keep sales data updated. Configuration and audit data collection can be done using a wide range of tools and technologies, including the PayTools app or the IrDa interface embedded in the key reader. The audit also includes all information relating to the MDB coin mechanism, including the quantities of coins present in the individual tubes. Naturally, all this requires great reliability of the systems, first and foremost in their main function of accepting coins and returning change or reading keys.<\/p><\/div><\/div><\/div>
<\/i><\/span><\/div>A comment<\/h5>
Paolo Vezzoli states: \u201cIn over twenty years of collaboration, naturally there has been no shortage of challenges and difficulties. However, thanks to the constant and timely support provided to us by the company, we have always been able to quickly address and resolve problems and satisfy the needs of customers who have arisen. The reactivity and attention that the company Paytec dedicates to us have allowed us to overcome even the most complex moments together, strengthening our relationship of trust and mutual esteem over time." And we at Paytec thank him for this trust!<\/p><\/div><\/div><\/div>[\/vc_column_inner][vc_column_inner width=”1\/12″][\/vc_column_inner][vc_column_inner width=”5\/12″][vc_single_image image=”15381″ img_size=”full” qode_css_animation=””][\/vc_column_inner][\/vc_row_inner][vc_row_inner row_type=”row” type=”full_width” text_align=”left” css_animation=”” el_class=”caso-4″][vc_column_inner el_class=”custom-box-5″ width=”6\/12″][vc_column_text]<\/p>\n
Case Study 4 – Caf\u00e8s Novells<\/h6>\n
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Sharing values<\/h2>\n
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<\/i><\/span><\/div>The challenge<\/h5>
Caf\u00e8s Novell was founded in 1958 as a coffee roaster. From the beginning the company has chosen to follow a philosophy based on uncompromising quality and with the utmost attention to the environment: only the best grains are used, processed in a natural way, without chemical products and with 100% compostable packaging. The search for high standards also extends to the choice of suppliers. For payment systems in vending machines, Caf\u00e8s Novells has collaborated with Paytec for many years. The success of this collaboration is due to the synergy between two fundamental values: the high technological quality of the products and attention to the person.<\/p><\/div><\/div><\/div>
<\/i><\/span><\/div>The solution<\/h5>
Among Paytec's technological solutions, Caf\u00e8s Novells has found an answer to its criteria in reliability, and in the wide variety of practical functions, aimed at simplifying the work of operators both in the workshop and in the field, such as the PayTools application which allows to manage any unexpected events that can be resolved in real time, or the "cashless top-up" function which expands sales opportunities by reducing the impact of commissions. The attention to the person that characterizes Caf\u00e8s Novell is also found in the collaboration with Paytec, in the great attention that Paytec's staff pays to every gesture with the customer: from attention to detail, through proactivity in the search for ad hoc solutions up to humanity of a greeting.<\/p><\/div><\/div><\/div>
<\/i><\/span><\/div>A comment<\/h5>
Juan Carlos of Caf\u00e8s Novells: \u201cthe attitude of our two companies is to ask ourselves what the customer's needs are today and what they will be tomorrow and, possibly, anticipate them. For his constant support in this visionary approach I would also like to thank Giovanni (Ferrari, Paytec customer service), who, both from a technical and human point of view, provides continuous assistance by carefully managing any request from our customer service.``<\/p><\/div><\/div><\/div>[\/vc_column_inner][vc_column_inner width=”1\/12″][\/vc_column_inner][vc_column_inner width=”5\/12″][vc_single_image image=”14561″ img_size=”full” qode_css_animation=””][\/vc_column_inner][\/vc_row_inner][vc_empty_space height=”100px”][\/vc_column][\/vc_row][vc_row css_animation=”” row_type=”row” use_row_as_full_screen_section=”no” type=”grid” angled_section=”no” text_align=”left” background_image_as_pattern=”without_pattern” el_class=”footer-landing” z_index=””][vc_column el_class=”custom-decoration”][vc_single_image image=”14515″ img_size=”full” qode_css_animation=””][\/vc_column][vc_column][vc_empty_space height=”100px”][\/vc_column][vc_column width=”7\/12″][vc_column_text]<\/p>\n
With Paytec you have reliable payment systems and a team at your service. Always.<\/h2>\n
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