Customer service

The value offered by our Customer Service does not end with the resolution of technical problems.
We want to support you in every phase of your work.

What do we do?
  • we offer advice in choosing the most suitable solutions and configurations for the client’s business and objectives
  • we prepare and carry out the first installations together with the customer’s technicians
  • we organize and offer technical courses dedicated to the programming, maintenance and diagnostics of Paytec systems
  • we provide a personalized telephone or videoconference assistance service to analyze and identify solutions to compatibility or malfunction problems
  • we collect ideas, suggestions and recommendations on how to continuously improve our offer.
Discover our tools
to work better
on the field and in the office

We help you manage your daily activities in the simplest way.

Paytec software offers the essential tools for a correct and professional management of the vending machine fleet.

All software have language tutorials directly accessible from the program itself, to immediately answer the most common doubts.

On the field

PayTools
PayTools is a free Android application that allows you to enter a more practical dimension for the management of payment systems.
With PayTools, the smartphones of the ARD and the technician are transformed into a portable programmer and more.
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    • retrieval of audit files via Bluetooth:
        • with PayTools the smartphone of the ARD and of the technician turns into a portable programmer, able to retrieve the audit via Bluetooth from Paytec systems and from the main coin mechanism models of other manufacturers
    • fast and complete programming of Paytec products:
        • PayTools also allows rapid and complete programming of Paytec products, both following the logic of the P6000 portable programmer, and through intuitive configuration pages, developed specifically for portable devices of various sizes. Finally, PayTools also allows you to carry out the functional diagnostics of the change giver.
    • update of the OPTO-firmware OPTO and management of blacklists of keys:
        • The latest release of PayTools now also allows the direct update of the OPTO Firmware without the use of other tools and the management of the Black Lists, quickly loading the numbers of the keys to be blocked.
    • sharing of downloaded files:
        • The downloaded files can be shared with Paytec assistance practically in real time, for verifying the correct configuration of the systems directly in the field.
        • Through the PayTools App, the audit and configuration files can also be uploaded to the PayCloud platform to remotely control and update your distributors in a way similar to telemetry solutions, but without incurring the costs typical of this type of service. All configurations and audits are stored securely, eliminating the possibility of errors and always ensuring maximum visibility on the situation in the field and without being forced to remotely connect all vending machines.

You can download it immediately from the Play Store or with the QR code.

For all the information on how to best use the various functions of PayTools, contact Paytec’s Technical Assistance at customer_service@paytec.it.

In the office

Audit View
Facilitates the management of data generated by the Audit retrieval from Paytec’s payment systems.
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Audit View is a Windows® compatible software application, developed to facilitate the management of the data generated by the audit from Paytec payment systems.
It allows you to obtain the details of payments at the level of single user (key) to further deepen the analysis and achieve an overview.
Access the Reserved Area to download it immediately and consult the online tutorials to resolve the most common doubts or contact our customer service for more information.
Audit Control
Get full visibility into payment flows
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Audit Control is a Windows® compatible software application, developed to facilitate the management of collected data and obtain full visibility on the payment flows of each individual distributor, each payment method, both cash and cashless.
Access the Reserved Area to download it immediately and consult the online tutorials to resolve the most common doubts or contact our customer service for more information.
PC Configurator
Communicate with Paytec payment systems
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PC Configurator is a Windows® compatible software application, developed to communicate with Paytec payment systems.
  • configuration parameters
  • audit data
  • black lists
  • updates
  • diagnostics
  • coin programming
Access the Reserved Area to download it immediately and consult the online tutorials to resolve the most common doubts or contact our customer service for more information.
PC Programmer
Manage all Paytec cards/keys
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PC Programmer is a Windows® application dedicated to the management of all Paytec cards / keys through Caiman Programmers for PIT or Mifare® devices.
  • reading and programming keys and cards
  • audit data transfer from key / card to PC
  • management Mifare® licences
Access the Reserved Area to download it immediately and consult the online tutorials to resolve the most common doubts or contact our customer service for more information.