Customer service

We do everything to support the operators’ business and allow them to operate professionally, efficiently and without concerns.
Even the value offered by our Customer Service does not end with the resolution of technical problems. Instead, we want to support you in every phase of your work:

• we offer our help in choosing the most suitable solutions and configurations for the client’s activity and objectives
• we plan and execute the first installations together with the customer’s technicians
• we organize technical training dedicated to the programming, maintenance and diagnostics of Paytec systems
• we provide a tailored telephone or videoconference assistance to analyze and identify solutions to compatibility problems or a malfunctioning
• we collect ideas, suggestions and recommendations on how to continuously improve our offer

Do you want to send a product for repair?

Download the Fault Report form and fill it out in all its parts.
Send it to riparazioni@paytec.it, so we can verify the best way to solve the reported problem.
If a return is actually requested, we will notify you of a Merchandise Return Authorization Number (MRA), to be indicated at the bottom of the Fault Report Form.
You can then proceed with the shipment of the product.

Remember to leave a paper copy of the Fault Report (completed with the MRA-n°) in the package.

Contacts